How We Do It

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We’ve been a trusted name in hotel furniture for over a quarter of a century, and while our products are outstanding, it’s the people, the principles, and the process behind them that really make the difference.
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Our Principles

If we really boil it down, our goal as a company is simple: Do what’s right.
Of course that’s easier said than done, so we’ve put together a few values that communicate exactly what our customers can expect.

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The “Make it Right” Guarantee

Building or renovating a hotel is complicated. We know that one missed deadline, one faulty shipment, one unexpected cost can create chaos, causing schedules and budgets to spiral out of control. Sometimes unforeseen things happen and mistakes are unavoidable, so that’s why Hospitality Designs is committed to seeing a project through to the end. We’ll stay on top of every project, and follow up to ensure any issues are addressed in a timely and budget-friendly manner. Did the product arrive damaged? We’ll replace or repair it as soon as we can. Unexpected delays? We’ll find the best solution. Vendor problems? We’ll chase them on your behalf. If things go wrong, we’ll make it right, guaranteed.

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The “Flawless Planning” Promise

As one of the few hotel furniture companies that designs, manages AND manufactures, we have unmatched control over shipment and delivery, and are committed to maintaining open communication and planning around your schedule. While others will charge you upfront and ship whenever it’s convenient for them, we’ll work with you to plan the best delivery window, and ship when it makes sense for you. We call this proactive, cooperative approach our “Flawless Planning” promise—a great way to minimize stress and maximize success.

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The “No Surprises” Pledge

Not all surprises are good. A sudden stock shortage can send you scrambling, and unexpected costs can destroy your budget. We understand the complexities of hotel management, and know you rely on your partners to deliver on time and on budget. That’s why we do our best to avoid surprises and give the trusted guidance and outstanding experience you deserve. If a surprise does squeak through, we’ll work quickly to find the best solution, ideally at no additional cost. It’s just one more way we’ve become one of the hospitality industry’s favourite hotel furniture brands.

What to Expect

Hospitality Designs’ proven process has helped hundreds of owners and managers across the continent furnish their hotels, making for a quick, convenient and hassle-free experience. Here’s what you can expect when you become an HD customer.

1

Needs
Analysis

2

Design
Consultation

3

Quote
Approval

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Account Manager

4

Space
Planning

5

Design
Development

6

Franchise
Approval

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Design Team

7

Manufacturing
Procurement

8

Logistics
Shipping

9

Customer
Service

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Project Management Team

Project
Manager

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“Working with Hospitality Design is a headache-free experience. They were able to work within our budget and provide the best quality furniture for our money. When we have questions and concerns, they are very responsive and are always on top of the situation. We will definitely be working with them on future projects!”

– Nicole Gross, Managing Director